Reuters seeks a community manager to help facilitate robust and stimulating discussion of the news we deliver around the clock and around the world. This person will manage the discussions that take place across our internal (Reuters.com) and external (Facebook, Google+) platforms and come up with solutions for both hands on and automated quality control to maintain a place that encourages readers to contribute thoughtful dialogue.
The ideal candidate is someone who is encouraged by the idea of interacting with our readers, who knows how to promote content that will start smart conversations, who asks questions that will help facilitate and guide those discussions, and someone who won’t get frustrated or discouraged by “trolls.”
Three to 4 years experience managing online communities is required.
Familiarity with online social network platforms with a focus on comments (Facebook, Google Plus, Reddit, etc.)
Familiarity in third-party comment systems (Disqus, FB comments, etc)
Excellent delete/block judgment (when to delete? when not to?)
Basic understanding of censorship (familiarity with domestic/international censorship laws, anti-censorship, etc.)
Willing to be on-call 24/7
Hiring manager: Anthony De Rosa, Social Media Editor, Anthony.firstname.lastname@example.org